Enjoy A Luxury Experience
Primis hac auctor curabitur consequat sociosqu massa rutrum nascetur condimentum interdum ex.
Discover More
Make Your Stay Memorable
Primis hac auctor curabitur consequat sociosqu massa rutrum nascetur condimentum interdum ex.
Discover More
Fully enjoy your stay with us
Primis hac auctor curabitur consequat sociosqu massa rutrum nascetur condimentum interdum ex.
Discover More
Previous
Next

Booking Policies

Our Policies

Information for Guests

Terms and Conditions

Change to Guest Numbers
  • Please advise Reception if your guest numbers change. Depending on your room type capacity, additional guests are welcome (fees apply).
Payment
  • Payment for your accommodation is payable on the day of arrival.
  • Cheques must be cleared prior to the day of arrival.
  • AMEX payments are subject to a 3.3% surcharge. 
Direct Deposit Details
  • BSB: 633 000
  • Account: 189 442 916
  • Reference: «Res_No» «cSurname»
Deposit Policy
  • The credit card details provided will guarantee the booking; this will act as a confirmation. No deposit required. 
Early check in / Late check out
  • Early check in may be available – contact Reception for further information.
  • Late check out (up to 12 noon) may be available – contact Reception for further information.
Bedding configuration requests / Apartment Requests
  • Room requests and bedding configuration requests are subject to availability.
Condition of Room / Apartment
  • All registered guests shall be liable for any loss or damage to the appliances, furniture, keys, fixtures and fittings in the accommodation (fair wear and tear excluded).
  • On departure, apartments should be left in a generally clean and orderly state.
  • A fee may be charged if excessive cleaning is required.
  • Strictly no cleaning of fish or other seafood is allowed in the apartment. Cleaning charges will apply to these breaches.
  • Pets and smoking are prohibited in apartments. Any evidence of either within the apartment will result in a charge, which will automatically be deducted from your credit card.
House Rules
  • Mariners Cove prides itself on peaceful surrounds and with consideration for all of our guests.
  • Mariners Cove Motel & Apartments administers a strict NO PARTY POLICY.
  • No noise after 10pm.
  • All apartments are strictly non-smoking.
  • Failure to comply may result in immediate termination and eviction from the property without refund and / or incur additional charges.
  • We ask that any noise complaints be reported to Reception.

Cancellation Policy

Flexible reservations may be cancelled or amended up to 2pm on the third day (72 hours) prior to the day of arrival date without any charges. Reservations cancelled or amended after 72 hours prior to arrival will incur a fee of one nights’ accommodation. Bookings made via third parties must be cancelled directly with e relevant booking agent

Bookings made for Peak periods such as Christmas, Easter and long weekends have a 14-day cancellation policy.

Pet Policy

We love pets don’t get us wrong, however we can’t allow pets in our rooms due to Body Corporate restrictions.

Stay Informed

Sign up to receive exclusive discounts and special offers from Mariners Cove.